Introducing My Messages - A Seamless Transition from EventSMS to Our New Booking Platform

Apr 11
3 min read

Switching from one system to another can feel overwhelming, especially when it involves managing your bookings and communications. We understand how important it is to keep everything simple and accessible. That’s why we have retired the EventSMS system and introduced My Messages within our new booking platform. This change brings a more centralised, user-friendly experience that works smoothly on both desktop and mobile devices.

Let’s explore how My Messages improves your booking management and communication, and what you can expect from this transition.

Why We Retired EventSMS

EventSMS served us well for many years, but as technology and user needs evolved, it became clear that a more integrated solution was necessary. EventSMS operated as a separate system, which sometimes made it difficult to keep track of messages alongside your bookings.

Here are some challenges we faced with EventSMS:

Fragmented experience: Users had to switch between platforms to manage bookings and messages.
Limited accessibility: EventSMS was not fully optimised for mobile devices.
Lack of centralisation: Important booking details and communications were scattered.

By retiring EventSMS, we aimed to create a single, centralised platform where you can manage everything in one place.

What is My Messages?

My Messages is a new feature embedded directly into your My Dashboard on our booking platform. It replaces EventSMS and offers a streamlined way to view all your tour-related messages sent in the lead up and during the tour.

Key Features of My Messages

Centralised communication: All messages related to your bookings are stored in one place.
Accessible on any device: Whether you’re on a desktop or mobile, My Messages adapts to your screen for easy use.
Simple interface: The design focuses on clarity and ease of navigation, so you can find what you need quickly.
Real-time updates: Receive instant notifications and updates about your bookings.

View of a laptop screen and mobile device showing the My Messages interface in My Dashboard.

My Messages brings all your booking communications into one clear, easy-to-use dashboard.

How to Access My Messages

Accessing My Messages is straightforward. When you log into your account, you will find the My Messages section right within your My Dashboard. This means no more toggling between different apps or platforms.

Steps to Access

Log into your booking platform account.
Navigate to My Dashboard.
Click on the My Messages tab.
Browse your messages.

This setup ensures that your messages and bookings are always connected, saving you time and reducing confusion.

Just some of the other 'self serve' features already launched.

Tour Bookings

Explore a range of multi-day motorcycle tours crafted for all skill levels — from a weekend blitz to the Adventure Touring 6Day.

Group Bookings

Book as a group with your mates. The organiser handles payment, and everyone gets their own registration form and shares the discount.

Flexible Booking Options

Choose your package, apply credit notes or discounts at checkout.

Cancellation and Transfers

Life happens. Transfer your booking to another tour or cancel with a clear, fair fee structure — no surprises.

Credit Notes

Cancellation credits never expire and can be used on any future tour — or gifted to someone else.

RiderRewards

Earn points every time you ride. Redeem them on future tours or use them to gift experiences to fellow riders.

RiderFiles

Access your GPS routes, tour PDFs, and daily itinerary — all unlocked automatically before your departure day.

Support Hub

Got a question? Submit a support ticket and get a direct response from the Ride360 team — tracked and resolved.

Looking Ahead

My Messages is just one part of our ongoing effort to improve your booking experience. We will continue to add features and enhancements to make managing bookings and communications even easier.

We encourage you to give us feedback after using My Messages on your next tour with us, your input continues to help us build an ever better Rider-first platform.