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FREQUENTLY ASKED QUESTIONS

Some frequently asked questions to help get you started.
Can't find what you're looking for? Ask us here
  • What type of riding will I be doing?
    Mostly wide open 4WD roads, scenic and sealed twisties to old cattle trails and everything in between. Our tours and events are designed to maximise your enjoyment riding dual sport adv and larger capacity adventure bikes. What one rider finds easy another may consider hardcore, so have a look at our grading guide and if you have any questions, don't hesitate to contact us Each event will show a grading guide, we recommend you check the grading system below to help determine if the ride is suitable for you. See our grading system
  • How big are the groups and how often are the rides?
    Group sizes vary, we do cap some rides depending on location, logistics and safety. Then there are rides we hope to see hundreds get involved, just like our RideToStopSuicide awareness ride and community fundraisers. Check the events page for dates and locations.
  • Do I need a licence?
    Yes. All riders must have a current motorcycle licence. Learners are fine too, just be sure to follow the requirements of the state you're in.
  • Can i ride an unregistered bike?
    No. Our rides are only for registered and roadworthy bikes. If we, or someone else lists a special event on our website that permits unregistered vehicles, it will be clearly shown.
  • What's Included in my booking fee?
    Each ride page will outline what's included.
  • What do I bring?
    It depends on the ride or event, each ride will have any essentials listed. See our rider information page for other things to consider.
  • What accomodation is available and do I book myself?
    This will vary from camping to outback pubs and motels, please check the individual event page for information and inclusions.
  • Do I need to fill out a heap of paperwork before a ride?
    All you need to do is read the event description, our Terms and Conditions, relevant guides and complete the electronic registration form. If for some reason you can't register online, contact us and we'll make other arrangements for you.
  • What happens to me, my bike and gear if I'm injured or my bike breaks down?"
    Depends on the ride, some are fully supported and others self sufficient and social group rides. Our rides have always been all in/all out, we'll never leave anyone stranded. You should have ambulance cover, and it's strongly advised to have comprehensive vehicle insurance with roadside assist and domestic travel insurance.
  • Do you have hire bikes?
    No. You ride your own bike, occassionaly we'll have demo's on a ride.
  • How do I pay, do you have a refund policy?"
    Payment information is provided on the entry form. Most are paid in full at time of booking, if it's a larger cost event, we can split the payments to make it manageable. See our Terms and Conditions
  • What happens if an event is cancelled or postponed?
    ​If an event is cancelled, postponed or the itinerary of a ride is changed for any reason, we will offer you a rescheduled date or transfer the entry (less any non-refundable fees) to another event. See our Terms and Conditions
  • Have a question that isn't covered here?
    Check out the Rider Information pages and if you still have any questions, don't hesitate to get in touch. Use the contact page and we'll answer you as quickly as we can, if it could be helpful for others we'll add it here too.
  • What are RiderRoutes?
    RiderRoutes are track or route files created for use in events or challenges, they are provided to entrants after registration. We also create custom RiderRoutes for other groups and businesses. Prices are supplied on request. RiderRoutes are supplied electronically, they include password protected download links to GPS ready files and printable information (where necessary). As of the end of 2022, over 1300 RiderRoutes have been distributed.
  • Have a question that isn't covered here?
    Use the contact page and we'll answer you as quickly as we can, if it could be helpful for others we'll add it here too.
  • I'm having trouble logging in, what should I do?"
    Check that you're trying to log in with the email address and password you signed up with. if you've forgotten your password, there is a 'forgot password' link on the log in page. If you've forgotten your email address you signed up with, contact us If an account or subscription was created for you, or provided as a promotion, gift or award, check your email for log in details or contact us for help getting started.
  • Why can't I see my profile on the members page or use the blog?
    From the homepage, select the dropdown arrow, then select My Account. After your account page opens, select the Join Community button, your member profile will now show on the members page and the blog features will activate. This screenshot should help.
  • Can I customise my profile page?
    Yes. After you've joined the community, you'll see a link to your profile in the dropdown (1), click on Profile (2) and your page will open. Go ahead and add some detail like photo's, videos and anything else you'd like others to know about you. From here you can also update any information in your account, update preferences and blog notifications. You can come back at any time and make changes.
  • Can I change my displayed user name?
    Yes. 1. Click the dropdown link on main screen, beside members area 2. Select profile. 3. Click Edit. 4. Change your displayed name or profile picture. 5. Save changes.
  • What can I share in the blogs?
    All members of the site can like, comment and share posts in the blog.
  • Can I receive notifications when others post content?
    Yes. You can switch this feature on or off, simply go to your account profile, you can change the following settings at any time. Blog Subscription, receive emails about new posts and updates. Receive updates when members like your posts or comments, or updates about members posts you follow.
  • Have a question that isn't covered here?
    Use the contact page and we'll answer you as quickly as we can, if it could be helpful for others we'll add it here too.
  • I'm having trouble logging in, what should I do?"
    Check that you're trying to log in with the email address and password you signed up with. if you've forgotten your password, there is a 'forgot password' link on the log in page. If you've forgotten your email address you signed up with, contact us If an account or subscription was created for you, or provided as a promotion, gift or award, check your email for log in details or contact us for help getting started.
  • Why are there two menu styles on my mobile device?
    RIDE360 uses one website to host multiple features, there's a lot of devices and different browsers that handle the functions and viewing in different ways. To keep viewing and functionality at it's best on all devices, viewing may be different depending on your device(s) We've found that Google Chrome and Safari work best. If you experience any problems, contact us so we can get the IT guru's to check it out.
  • My device seems to glitch and kick me out of some windows?
    Check you have the latest updates for your browser installed on your device. Our site is regularly checked for device compatability.
  • I followed a link on my phone from facebook, I can't fill out one of the forms?"
    This is quite common across many websites and easy to fix. On your mobile device, beside the address bar at the top, you'll see a settings tab, open the list and select 'open with browser'. Do this for any external links you click to any website, especially ones that require forms to be completed or e-commerce purchases. All functionality will now work as it should.
  • I have a coupon code to redeem, but it didn't work?"
    Make sure you enter the code in step 1 of your registration as shown here.
  • Have a question that isn't covered here?
    Use the contact page and we'll answer you as quickly as we can, if it could be helpful for others we'll add it here too.
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